0:00:02.320,0:00:08.000
people's health members enrolled in a dual
eligible special needs plan or a chronic condition
0:00:08.000,0:00:14.960
special needs plan get a monthly allowance to buy
approved over-the-counter items also called OTC
0:00:14.960,0:00:21.120
items and healthy foods Dual eligible special
needs plan members can also use the allowance
0:00:21.120,0:00:27.760
to pay eligible utility bills In this video we'll
highlight how to take advantage of this benefit
0:00:27.760,0:00:34.400
Your member ID card is called a U card and it
comes preloaded with your monthly allowance The
0:00:34.400,0:00:39.920
allowance is added on the first calendar day of
each month The amount varies by plan and expires
0:00:39.920,0:00:47.200
at the end of each month Be sure to use it so you
don't lose it Approved OTC items include generic
0:00:47.200,0:00:54.720
and brandame products for cold and allergy relief
dental care first aid digestive health sleep aids
0:00:54.720,0:01:01.120
vitamins and much more There are thousands of
products to choose from Approved foods include
0:01:01.120,0:01:08.880
fresh fruits and vegetables meat and seafood dairy
products pantry staples and more Use your UARD to
0:01:08.880,0:01:14.720
shop for OTC items and healthy foods in store
at participating retailers like Walmart If you
0:01:14.720,0:01:19.920
download the United Healthcare app you can scan
an item's price code to see if it's covered while
0:01:19.920,0:01:26.480
shopping in store If you're prompted to enter a
PIN at checkout use the last four digits of the
0:01:26.480,0:01:32.640
card number on the back of your UARD Another quick
and easy way to order items is online through your
0:01:32.640,0:01:39.280
member website There is a $35 minimum to place
an order You can also check your balance look
0:01:39.280,0:01:46.320
up approved items and more Or you can order by
phone Please note the date and hours of operation
0:01:46.320,0:01:54.400
listed when calling The $35 minimum also applies
to purchases over the phone If you order online
0:01:54.400,0:02:00.000
or by phone you'll receive your items with fast
shipping and free delivery Your items may arrive
0:02:00.000,0:02:05.840
in multiple shipments to make sure you get them
as quickly as possible Local sales tax is added
0:02:05.840,0:02:12.720
to purchases and deducted from your balance Sales
tax is based on your address and varies by parish
0:02:13.280,0:02:18.160
If you're enrolled in a People's Health dual
eligible special needs plan you have the added
0:02:18.160,0:02:24.800
benefit of using your UARD to pay for approved
utilities These include electricity gas water
0:02:24.800,0:02:32.080
and internet You have three ways to pay eligible
utility bills Online through your member website
0:02:32.080,0:02:38.480
over the phone by calling customer service or
in person at your local Walmart money center
0:02:38.480,0:02:43.120
Once you've submitted payment you can contact
the utility provider to confirm that the payment
0:02:43.120,0:02:49.840
was received Payments take up to seven business
days to be processed You cannot use your UARD to
0:02:49.840,0:02:56.640
directly pay the utility provider To check your
balance or the status of an order log into your
0:02:56.640,0:03:03.680
member website or call If you still have questions
about your benefits please call the customer
0:03:03.680,0:03:10.080
service phone number on the back of your member ID
card Thank you for being a People's Health member
